Terms and Conditions for Dog Tails Home Boarding

Terms and Conditions

No booking is confirmed until:

  • All questionnaires and forms are completed and signed

  • A deposit has been paid

Prices

Home Boarding

All prices are per 24-hour period.
Normal drop-off and pick-up times: 9:00am – 10:00am

2026 Prices (From 1st February)

First Dog
£45 per 24 hours

Additional Dog (same family)
£37 per 24 hours

Drop-off or Pick-up Outside Normal Times
Will incur a Day Care charge or Part Day Care charge:

  • £32 (full day)

  • £16 (part day – depending on timings)

Regular Day Care

8:15am – 5:30pm
£32 per day

Ad Hoc Day Care

8:30am – 8:30pm
£40 per day

Bank Holidays & Christmas

  • All rates incur a 50% surcharge on Bank Holidays

  • Please enquire for Christmas period supplements

Payment Terms

All fees must be paid in advance.

Dog Boarding

  • 20% non-refundable booking fee due at time of booking

  • Remaining balance due on or before the first day of boarding

Regular Day Care

  • Paid monthly in advance

  • Payment due at the beginning of each month

Ad Hoc Day Care

  • Payment required in advance before drop-off

Payment Methods

Currently accepted:

  • Cash

  • Bank Transfer

Cancellation Policy

Dog Boarding

  • Cancellations more than 14 days before start date:

    • Deposit is non-refundable

  • Cancellations within 14 days of start date:

    • 50% of full booking payable (minus deposit already paid)

  • Cancellations within 7 days of start date:

    • Full payment required

(Short notice cancellations are difficult to refill.)

No refunds are given for early returns.

No refunds will be given if a dog is removed due to behavioural or undisclosed issues.

Day Care Cancellations

  • Regular and Ad Hoc Day Care cancellations must be made at least 7 days in advance.

Equipment

For Dog Boarding

Customers must provide:

  • Food

  • Bowls

  • Bedding

  • Any other required items

If additional food is required, the cost will be payable upon your return.

For Day Care

Customers must provide:

  • Food

  • Bowls

  • Bedding

  • Any necessary items

Health, Vaccinations & Behaviour

For legal and safety reasons, all dogs must:

  • Be microchipped

  • Be up to date with flea and worm treatments

  • Have proof of vaccinations provided at booking

Required Vaccinations

Your dog must be vaccinated against:

  • DHPPI (Distemper, Hepatitis, Para-influenza, Parvovirus)

  • Kennel Cough

  • Leptospirosis

You confirm that:

  • Your dog is in good health

  • Any medical conditions have been disclosed

We reserve the right to refuse any dog showing signs of illness or injury.

Behaviour Policy

If a dog bites or attacks another dog, animal, or person:

  • Alternative care must be arranged immediately

  • If not, the dog will be placed in kennels at the owner’s expense

Veterinary Care

If your dog becomes unwell:

  • We will attempt to use your own vet

  • If not possible, we will use Ferndown Family Vets

You agree to:

  • Cover all veterinary costs

  • Reimburse any payments made on your behalf

We strongly recommend pet insurance.

While every precaution is taken, Dog Tails Home Boarding accepts no liability for illness, injury, or the unlikely event of death during their stay.

Dog Walking & Interaction

Your dog may interact with other approved dogs:

  • In the home

  • In the garden

  • During feeding times

  • Overnight

Walking may be shortened during extreme weather.

Off-Lead Walking

Dogs will only be walked off-lead with:

  • Written consent

  • Signed Off Lead Walking Agreement & Waiver Form

Walking Frequency

Under normal circumstances:

  • Two walks per day
    OR

  • One extended walk

Unless otherwise agreed.

Dog Tails Home Boarding complies with:

  • Local Land Laws

  • The Dangerous Dogs Act

  • Dog Fouling Regulations

Statutory Liability & Livestock Security (England & Wales)

1. Statutory Awareness

Under the Dogs (Protection of Livestock) (Amendment) Act 2025, the maximum fine for livestock worrying is now unlimited.

2. Road & Path Liability

Legal liability extends to:

  • Public roads

  • Paths

  • Tracks

A Strict Lead Policy will be enforced wherever livestock are present or may be moved.

3. Forensic Consent & Indemnity

Police may seize a dog for:

  • DNA sampling

  • Mouth impressions

The Client agrees to indemnify the Walker against court-ordered costs relating to:

  • Seizure

  • Forensic testing

  • Detention

Unless caused by the Walker’s gross negligence.

4. Owner Exemption

The Act may exempt the Owner from criminal liability if the dog was in professional charge.
However, financial detention costs remain a civil liability of the Client.

Important Clarification

This indemnity covers third-party costs (such as police detention or forensic fees).

It does NOT remove the Walker’s own statutory criminal liability under the Dogs (Protection of Livestock) (Amendment) Act 2025.

Special Requirements & Emergencies

We may refuse dogs unsuitable for home care, including:

  • Bitches in season or coming into season

An emergency contact must be provided.

This contact must:

  • Not be travelling with you

  • Be able to make decisions

  • Be able to collect the dog if required

Late Return by Owner

If you cannot return on the agreed date:

  • Contact us immediately

If we cannot extend the stay:

  • Your emergency contact will collect the dog

  • If unavailable, the dog will be placed in kennels

  • All costs are payable by you

If no communication is received within 7 days after the agreed collection date, we reserve the right to re-home the animal.

If We Cannot Fulfil Our Obligation

If unforeseen circumstances prevent us from providing care:

  • You or your emergency contact will be contacted

  • A refund will be issued (minus services already received)

  • Alternative care may be arranged at your expense

Short Periods Alone

In rare cases, dogs may be left alone for short periods.

If you do not wish this (except in emergencies), please state this clearly at booking.

Insurance

Dog Tails Home Boarding is insured by Pet Plan Sanctuary, covering:

  • Public Liability up to £5,000,000

  • Care, Custody and Control

  • Accidental death, loss, or injury due to negligence

Customers use our services at their own risk.

We strongly recommend that customers hold their own pet insurance.

Amendments

Dog Tails Home Boarding reserves the right to amend these Terms and Conditions at any time.

Dog Tails Home Boarding
16 Batcombe Close
Bournemouth
BH11 8PG